We accept Visa Card or Mastercard, E-Way and PayPal.
A minimum of 48 hours’ notice is required to re-schedule, alter a reservation, or make any amendments to prepaid tour components, such as equipment hire, guided tours, or course fees.
Cancellation fees are as follows:
20% cancellation fee 30 days or more prior to departure
50% cancellation fee if within 30 days prior to departure
100% cancellation fee within 14 days prior to departure
There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. No refund or compensation will be issued for unused equipment, prepaid/pre-booked courses and/or Scuba dives, or guides if you cannot complete the entire tour. Please see Scuba Diving – Important Information below.
Schedules are subject to change without notice. We reserve the right to change vessels, dive locations, and prices without notice.
Please refer to Trade Practices Act 1974.
Terms And Conditions
This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information, we are not liable for inaccurate information concerning services.
Terms And Conditions
No alcohol may be consumed before in-water activities.
Children’s prices are from 4 to 11 years of age.
Locations, vessels and itineraries are subject to change without notice due to unforeseen circumstances, but with full consideration of your safety and enjoyment.
All Reef Levies and EMC charges are included in your booking price.
Please call to confirm your trip 48 hours in advance at +61 7 4037 2700
We are not liable for changes to tours, pricing or itineraries, all of which are subject to change without notice.
Neither this site nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, any loss, any damage, delays, deaths or personal injury.
All passengers are strongly advised to purchase Comprehensive Travel Insurance that covers personal injury and the events, including but not limited to your cancellation for any reason and the cancellation or alteration to the scheduled itinerary for reasons involving weather or passenger, crew or vessel safety. Please read your insurance policy's wording carefully and ensure it covers you for all potential activities. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger.
Please inform us of any special requirements 48 hours before your travel date, such as dietary requirements, allergies, mobility and disability issues. This can be done in the ‘Booking Message’ section of your online reservation or by contacting our friendly reservations team.
SCUBA DIVING - IMPORTANT INFORMATION
Please note it is not our company’s decision regarding these laws - we are regulated by the Queensland Government.
You must complete a Medical Questionnaire before participating in any Scuba activities.
Some medical conditions OR medications may prevent you from scuba diving unless a current Queensland Diving Medical Certificate can be shown to the Dive Instructor on board.
For example, here’s a list of medical conditions that will/may prevent you from scuba diving: Asthma / Wheezing or the use of an inhaler, Brain, spinal cord or nervous/anxiety disorder, Chronic bronchitis or persistent chest complaint, Chronic sinus condition, Collapsed Lung (pneumothorax), Diabetes, Chest Surgery, Heart Disease of any kind, high blood pressure, Crones Disease in particular. Please note medical conditions are not limited to the aforementioned; there are many other conditions.
It is the passenger’s responsibility to be proactive concerning their medical conditions and take medications to ensure they are ok to scuba dive if they wish to do so on the day.
Upon arriving at our vessel, and before commencing any dive activities, all passengers must complete our liability forms. All information provided must be strictly accurate. If during the tour, it becomes apparent that a form has been incorrectly completed, either by omission or false statement, we reserve the right to prevent any customer from undertaking any scuba diving or snorkelling activities while on board our vessel. Any decision made in this regard will be at the absolute discretion of the Dive Crew aboard the vessel.
Please be advised that if you are not allowed to Scuba Dive due to your medical condition/medication this is the decision of the Queensland Dive Doctors, and their decision is final.
DO NOT presume that by taking medication is controlling your medical conditions, and you should be fine to scuba dive, as it is the medication that can be the problem when scuba diving.
No refunds on uncompleted dives due to medical conditions or change of mind.
Please remember you must allow 24 hours from your last dive before flying.
If you do have any pre-existing/existing medical conditions or are taking any medication whatsoever and are not sure whether you will be deemed medically fit to Scuba Dive, please contact our Office at 07 4037 2700 or email us at [email protected], we will be only too happy to help you if we can. Alternatively, consult your own Doctor for a Dive Medical using the Australian Standard Forms’ AS.4005.1.’
Brad & Carrie (USA)5
Snokeling w/ Mackensea and the food/drink were amazing. Fantastic experience, thanks so much!