Green Island Cairns and White water Rafting

Barron River Rafting – Half Day

Cancellation Policy

A minimum of 48 hours' notice is required to re-schedule or alter all or part of a reservation.

Any date change will incur a $20 administration fee.

We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.

Cancellation fees are as follows:

• 20% cancellation fee 48 hours or more before departure
• 100% cancellation fee within 48 hours before departure and for "No Show"

There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.

Terms And Conditions

This website acts as a booking agent only for the tours advertised herein. Although we endeavour to provide accurate information we are not liable for inaccurate information concerning services.

• The minimum age to participate is 12 years, those under 18 years must travel with a responsible guardian or adult.
• The Operator reserves the right to change the itinerary or prices at any time without notice. The Operator advises all passengers travelling that road, river, weather & other conditions beyond their control may alter the itinerary, departure times or dates.
• We, Hot Getaways, are not liable for changes to tours, cancellations from the supplier, pricing, or itineraries; all of which are subject to change without notice.
• Neither this site, nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay or personal injury.
• IMPORTANT: Please note that you MUST HAVE a competent swimming ability and be able to understand and follow River Guide instructions in English, to participate in Tully River rafting. This is for your safety. English speaking and comprehension will be assessed by River Guides at the time of pick-up; if there are concerns about your ability to understand instructions and communicate with our River Guides, you will not be able to participate in the tour and no refund is available or will be provided. Rafting is not suitable for anyone who may be pregnant.
• All participants are required to complete a Liability Release Form prior to rafting.
• Bus transfers may vary by 10 minutes either way due to traffic conditions. Please wait at your accommodation 10 minutes prior to pick-up time

Please refer to our website for our full Terms & Conditions: https://hotgetaways.com.au/about-hot-getaways/terms-conditions/

Green Island Ferry

Cancellation Policy

A minimum of 24 hours' notice is required to re-schedule or alter all or part of a reservation.

Any date and/or name change will incur a $20 administration fee.

We are required to notify the operator of any cancellations within the specified cancellation period. It is your responsibility to make sure you submit your cancellation request with adequate time, and during our standard business hours (9 am-5 pm), to allow us to contact the tour provider. All cancellation requests must be in writing and sent via email to: [email protected]. Any emails received outside of these hours will be considered received the following day.

Cancellation fees are as follows:

• 20% cancellation fee 24 hours or more before departure
• 100% cancellation fee within 24 hours before departure and for "No Show"

There will be no refund of any part of your tour costs should you fail to arrive at a scheduled tour departure time. Tour departures may not be delayed due to passenger circumstances - including events beyond your control, medical problems, airline delays, weather, etc.
All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover.

Terms And Conditions

This website acts as a booking agent only for the tours advertised herein. Although we endeavor to provide accurate information, we are not liable for inaccurate information concerning services.

• Children: 4-14 years, prices as shown, 3 years and under cruise free of charge.
• Family Fare is 2 adults and 2 children of the same family.
• We are not liable for changes to tours, pricing, or itineraries; all of which are subject to change without notice.
• Surcharge: Due to potential significant volatility in supply & operational costs a surcharge may be applied due to unforeseen circumstances. In such cases, any charge will be collected on departure.
• Neither this site nor any associated company or agent advertised through this site is responsible for your costs or losses resulting from alterations, cancellations, loss of personal belongings, property damage, delay, or personal injury.
• All passengers are strongly advised to purchase comprehensive travel insurance that includes trip cancellation insurance, evacuation, and medical cover. Please read the wording of your insurance policy carefully and ensure it covers you for all potential activities. In a medical emergency, any evacuation, vessel relocation, medical or other expenses are the financial responsibility of that passenger. Please be aware that scuba diving and other in-water activities are not covered by all travel insurance companies.
• Please inform us of any special requirements before your date of travel; such as dietary requirements, allergies, mobility and disability issues. This can be done in the 'Booking Message' section of your online reservation or by contacting our friendly reservations team

Please refer to our website for our full Terms & Conditions: https://hotgetaways.com.au/about-hot-getaways/terms-conditions/